Complaints
Complaints in the Ars Tattoo online store
Warranty complaint
We make every effort to ensure that you receive the best quality and fully functional products. We guarantee professional service and advice in the complaint process. We will make sure that each case is resolved as quickly and successfully as possible for you.
How to make a complaint about the purchased product?
Form
Complaints about purchased goods will be considered only when an appropriate form is attached to them, which must be printed and completed (download the form). Accurate filling in the form fields will facilitate and accelerate the consideration of the complaint.
Shipment of the advertised product
Before sending the goods, they should be thoroughly cleaned (cleaning necessary to make the complaint will be payable). Securely packaged product should be sent back with the above-mentioned completed form and proof of purchase (receipt / VAT invoice), to the following address: Ars Tattoo, Styrska 20, 04-188 Warsaw. In the event of a positive decision, we refund the shipping cost when it was the cheapest possible.
Decision
After receiving the goods, we start the complaint process. We have up to 14 days to make a decision and inform you. The time of repair or replacement depends on factors such as the terms and type of warranty, type of damage, defects.
What to do if the parcel is damaged upon receipt?
Before collecting the parcel, check that it is not damaged or that the packaging has not been opened. In the event of incompleteness or damage to the goods, you are obliged in the presence of the courier to draw up a complaint protocol, which he should have with him (the protocol is the only basis for accepting a complaint about the incompleteness of the goods). Then let us know about the situation.
For more information on the complaint process, please contact us by phone or e-mail.