FAQs

Answers to Your Questions

FAQ - Ars Tattoo

Orders and payments

Choose the products you are interested in, add them to your cart, and proceed to checkout. Provide shipping details, select a payment method, and confirm your purchase. After placing your order, you will receive an automatic confirmation via email.

Yes, we allow purchases without creating an account. However, registration enables you to place subsequent orders more quickly, track your purchase history, and take advantage of dedicated offers.

We accept fast online payments, credit cards, BLIK, traditional bank transfers, and deferred payments, depending on the market and availability of payment operators.

Yes. When placing your order, you can provide VAT invoice details. The document will be sent electronically after the order is fulfilled

Yes. We serve business clients and tattoo studios. For regular cooperation or larger volumes, please contact us to discuss individual terms.

Delivery and shipping

We offer courier and pick-up point delivery depending on the country. Available options are visible during checkout.

Orders are usually shipped within 24 to 48 business hours. Delivery time depends on the chosen shipping method and destination country.

Yes. We ship within the European Union and to many non-EU countries.

After your parcel has been dispatched, you will receive an email with a tracking number that allows you to track your shipment online.

Complaints and returns

Yes. An individual customer has the right to return the product within 14 days of receiving the shipment, provided that the product is unused and has its original packaging.

In case of a product defect, please contact us by email, describing the problem and attaching photos. We process complaints as quickly as possible.

For hygiene and safety reasons, opened and used products are non-returnable unless they have a manufacturing defect.

Customer account and service

Click "Register" in the top menu and fill out the registration form.

Use the "Forgot password" option on the login page. You will receive password reset instructions via email.

You can contact us via the contact form, email, or phone. Current contact details can be found in the Contact tab.

Can't find your questions?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.