You can make a complaint, for example, if:

• the product has a manufacturing defect,

• the product does not function correctly when used as intended,

• the received product does not match the order,

• the product was damaged during transport,

• the product does not possess the properties declared by the manufacturer.

If the product does not meet your expectations, you ordered the wrong model, variant, or changed your mind about the purchase, please use the return procedure.

Please complete the complaint form available on this page.

To expedite the verification process, describe the issue as accurately as possible and attach photos or videos depicting the reported defect.

After submitting the form, you will receive a confirmation of submission displayed on the page and sent to the provided email address.

The confirmation will include your individual complaint number, which allows for case identification, and a link to the InPost Quick Returns service.

Once we receive your report, we will carry out an initial verification.

Depending on the type of product and the nature of the report, the complaint may require:

• additional information,

• delivery of the product for verification,

• technical diagnostics,

• consultation with the manufacturer or an authorized service center.

We will inform you about further steps via email.

Complaints regarding defects, damage, or product malfunctions require the product in question to be provided for verification.

The recommended and fastest method for delivering the product is the InPost Quick Returns service, available via the link received in the submission confirmation.

The service cost is 12.99 PLN and is paid by the Customer when shipping the parcel.

The Customer may also deliver the product in question personally to the following address:

Ars Tattoo
Styrska 20
04-188 Warsaw
+48 609 322 161
sklep@arstattoo.pl

Please include the complaint number provided in the email confirming the receipt of the submission with your shipment.

If the complaint is accepted, the Seller will reimburse the justified costs of delivering the product in question.

The time taken to process a complaint depends on the type of product and the scope of verification required.

Some complaints may require diagnosis by the manufacturer or an authorized service center, which may extend the processing time. This applies in particular to products requiring an expert opinion from the manufacturer or an authorized service center.

We will keep you informed about the status of your complaint.

If you have any questions regarding complaints, please contact us.

E-mail: zwroty@arstattoo.pl

Phone: +48 609 322 161