Terms and Conditions

§1 General provisions

  1. These Terms and Conditions define the rules for using the Ars Tattoo online store available at arstattoo.pl, in particular the rules for placing orders, concluding distance sales contracts, delivery, payment, complaints, and withdrawal from the contract.

  2. The owner and administrator of the Store is Verano Szwedzicki Spółka Komandytowo Akcyjna with its registered office at ul. Styrska 20, 04-188 Warsaw, entered into the National Court Register under KRS number 0000951761, NIP: 5252894838, REGON: 521179257, hereinafter referred to as the "Seller".

  3. Contact with the Seller is possible via:
    • e-mail address: sklep@arstattoo.pl
    • phone number: +48 609 322 161
    • correspondence address: Ars Tattoo, ul. Styrska 20, 04-188 Warsaw, Poland

  4. The Store conducts retail and wholesale sales of products related to the tattoo industry, in particular equipment, accessories, hygiene products, and consumables.

  5. The Regulations has been prepared in accordance with applicable Polish law and European Union law.

  6. The Customer is obliged to use the Store in accordance with applicable law, good practice, and the provisions of these Regulations.

§2 Definitions

The terms used in the Regulations mean:

• Store – Ars Tattoo online store operated at arstattoo.pl
• Seller – Verano Szwedzicki Spółka Komandytowo Akcyjna
• Customer – a natural person, legal person, or organizational unit making purchases in the Store
• Consumer – a natural person making a purchase not directly related to their business or professional activity
• Entrepreneur – an entity making a purchase in connection with their business activity
• Entrepreneur with consumer rights – a natural person conducting business activity, who is entitled to consumer rights in accordance with applicable law
• Product – movable item offered in the Store
• Sales Contract – a distance contract concluded between the Customer and the Seller
• Customer Account – an individual account created in the Store
• Business Days – days from Monday to Friday, excluding public holidays
• Newsletter – an electronic service enabling the receipt of commercial and marketing information

§3 Type and scope of the Store's activity

  1. The Store sells products related to the tattoo industry, in particular tattoo machines, cartridges, needles, power supplies, inks, hygiene products, and tattoo studio equipment.

  2. Some of the products available in the Store are intended for professional use in the tattoo industry.

  3. The Store conducts sales in Poland and selected countries of the European Union and outside the EU.

  4. The Store is available in various language versions. In case of discrepancies in interpretation, the Polish version of the Regulations shall be binding.

§4 Technical requirements

  1. To use the Store, a device with internet access, an up-to-date web browser, an active email account, and support for cookies and JavaScript are required.

  2. The Seller exercises due diligence to ensure the proper functioning of the Store.

§5 Customer Account and electronic services

  1. Purchases in the Store can be made both with and without Customer Account registration.

  2. The Customer is obliged to provide true and up-to-date data.

  3. The Customer is responsible for securing access data to the Customer Account.

  4. The Seller provides electronic services including maintaining the Customer Account, a contact form, a Newsletter, and the ability to publish opinions about Products.

  5. The Customer can at any time resign from electronic services by ceasing to use them or by contacting the Seller.

  6. It is forbidden to provide unlawful content and to take actions that may disrupt the functioning of the Store.

§6 Placing orders and concluding a contract

  1. Orders in the Store can be placed 24 hours a day, all year round.

  2. To place an order, the Customer:
    • selects Products
    • adds Products to the cart
    • completes order details
    • selects delivery and payment methods
    • accepts the Regulations
    • confirms the order

  3. Placing an order implies an obligation to pay.

  4. Information presented in the Store does not constitute an offer within the meaning of the Civil Code, but an invitation to conclude a contract.

  5. The sales contract is concluded upon the Seller's confirmation of acceptance of the order.

§7 Prices and payments

  1. Product prices presented in the Store are gross prices, unless explicitly stated otherwise.

  2. In the case of international sales, prices may vary depending on the country of delivery, applicable taxes, and currency.

  3. Customers making purchases with delivery outside the European Union may be required to bear additional import, customs, or tax fees in accordance with the regulations of the country of delivery. The Seller is not responsible for such fees.

  4. Currently available payment methods are presented during the order placement process.

  5. The Store supports payments made through, among others, Shopify Payments, PayPal, Imoje, Leaselink, and PayU Raty.

  6. The Seller reserves the right to temporarily limit selected payment methods.

§8 Delivery and order fulfillment

  1. Available delivery methods are presented during order placement.

  2. Orders are typically fulfilled within 24 hours on Business Days, counting from the moment payment is credited or the cash-on-delivery order is confirmed.

  3. Orders placed by 2:00 PM on Business Days are usually shipped on the same day.

  4. Delivery time depends on the chosen delivery method, the country of delivery, and the carrier's operation.

  5. In the case of temporarily unavailable products, a large number of orders, carrier delays, or other circumstances beyond the Seller's control, the fulfillment period may be extended.

  6. Detailed information on delivery is available on a separate information page of the Store.

  7. In the event that the Customer fails to collect the shipment and it is returned to the Seller, the Seller may contact the Customer to determine further handling of the order, reshipment, or refund of funds reduced by the actual costs of delivery and return of the shipment.

§9 Right of withdrawal from the contract

  1. A Consumer who has concluded a distance contract may withdraw from the contract without giving any reason within 14 days from the day on which the Consumer or a third party indicated by them, other than the carrier, took possession of the Product.
  2. To meet the deadline, it is sufficient to send a statement of withdrawal from the contract before its expiry.
  3. To streamline the return process, the Seller provides a return form available on the Store's website. Using the form is not mandatory and does not constitute a condition for effective withdrawal from the contract.
  4. Upon receipt of the statement of withdrawal from the contract, the Seller sends the Customer confirmation of its receipt on a durable medium.
  5. The Consumer is obliged to return the Product immediately, but no later than 14 days from the day of withdrawal from the contract.
  6. The direct costs of returning the Product are borne by the Customer.
  7. The Seller recommends using the InPost Quick Returns service, but the Customer may also return the Product in any other way they choose.
  8. The Customer is liable for any diminished value of the Product resulting from using it in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the Product.
  9. The right of withdrawal from the contract is not applicable in cases provided for by applicable law, in particular with regard to:

a) Products manufactured to the Customer's specifications or clearly personalized,

b) Products delivered in a sealed package which, if opened after delivery, cannot be returned for health protection or hygiene reasons,

c) other Products and services covered by exceptions specified in the Consumer Rights Act.

  1. The Seller shall reimburse the Consumer for all payments made by them immediately, no later than within 14 days from the day of receipt of the statement of withdrawal from the contract, subject to the right to withhold reimbursement until the Product is received or the Consumer provides proof of its return, whichever occurs first.
  2. Reimbursement shall be made using the same payment method as used by the Consumer, unless the Consumer expressly agrees to another method of reimbursement that does not involve any costs for them.
  3. Entrepreneurs making purchases directly related to their business or professional activity are not entitled to the statutory right of withdrawal from the contract, unless mandatory provisions of law state otherwise.

§10 Complaints and responsibility for conformity of goods with the contract

  1. The Seller is liable to Consumers for the conformity of the Product with the contract on the terms specified in applicable law.

  2. In the event of a defect, damage, malfunction of the Product, or its non-conformity with the contract, the Customer may submit a complaint.

  3. To streamline the complaint process, the Seller provides a complaint form available on the Store's website. The Customer may also submit a complaint electronically to sklep@arstattoo.pl or in writing to the Seller's registered office address.

  4. In the complaint notification, it is recommended to provide information enabling identification of the order, a description of the reported problem, and the Customer's request.

  5. In order to process the complaint, the Seller may ask the Customer to provide additional information, photographic or video documentation, as well as to deliver the advertised Product for verification.

  6. Depending on the type of Product and the nature of the notification, the complaint may require technical diagnostics, consultation with the manufacturer, or an authorized service center.

  7. The Seller processes complaints in accordance with applicable law.

  8. The Customer will be informed by the Seller about the outcome of the complaint.

§11 Manufacturer's warranty

  1. Selected Products offered by the Seller may be covered by a manufacturer's warranty.

  2. The manufacturer's warranty constitutes a voluntary undertaking by the manufacturer or guarantor and operates independently of the rights granted to the Customer under applicable law.

  3. The scope of the warranty, its period of validity, the method of execution, and any limitations are determined by the manufacturer of the given Product.

  4. Information regarding the manufacturer's warranty is provided on the Store's website, in the documentation attached to the Product, on the warranty card, or in another way provided by the manufacturer.

  5. Selected consumable items, in particular accumulators, batteries, and cells, may be covered by a shorter warranty period than the main device. Information about the warranty period for a given product or its components is provided with the Product or in the warranty documentation.

  6. Reports concerning Products covered by the manufacturer's warranty may be submitted through the Seller.

§12 Professional products and user responsibility

  1. Some of the Products offered in the Store are intended for professional use in the tattoo industry.

  2. Products offered by the Seller should be used only in accordance with their intended purpose and the manufacturer's instructions.

  3. The Customer is obliged to use the Products in accordance with their intended purpose, manufacturer's instructions, safety and hygiene rules, and applicable sanitary procedures.

  4. The Customer is obliged to familiarize themselves with the intended use, specification, and operating instructions of the Product before starting to use it.

  5. Products used during tattooing should be properly secured, prepared, and used in accordance with hygiene and safety rules applicable in the industry.

  6. The Seller is not responsible for damages resulting from improper use of Products, use inconsistent with the manufacturer's instructions, improper sterilization or securing of equipment, use of incompatible accessories or components, independent modifications or interference with Products, and use of Products by persons without appropriate knowledge or qualifications.

  7. The Seller does not guarantee the compatibility of Products with devices or accessories from other manufacturers, unless such information is explicitly indicated in the Product description.

  8. Product photos are for illustrative purposes only. The actual appearance of Products, in particular the colors of inks, may vary depending on monitor settings, lighting conditions, and production specifics.

§13 User reviews and content

  1. The Store may allow the publication of Product reviews.

  2. It is forbidden to publish illegal, offensive content, content infringing on the rights of third parties, and spam.

  3. The Seller reserves the right to moderate reviews that are inconsistent with the Regulations or applicable law.

§14 Discount and loyalty programs

  1. The Store may operate discount programs, a VIP program, and a points program.

  2. Detailed rules for promotional programs are set out in separate regulations.

§15 Personal data and cookies

  1. The rules for personal data processing are defined in the Privacy Policy.

  2. The rules for using cookies are defined in the Cookie Policy.

§16 Final provisions

  1. The Seller reserves the right to amend the Regulations for important reasons, in particular due to changes in legal provisions, payment or delivery methods, and technical changes to the Store.

  2. Contracts concluded before the amendment of the Regulations shall be governed by the Regulations in force at the time of placing the order.

  3. In matters not regulated by these Regulations, Polish law and European Union law shall apply.

  4. These Terms and Conditions come into force on 15.06.2026.