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Service and technical support
We run our own repair service for tattoo equipment. We provide diagnostics and paid repairs for tattoo machines, power supplies, batteries, and other devices used in a tattoo studio.
If your equipment is not working properly, please contact us before sending it in. In many cases, based on a description of the problem, photos, or a video, we can pre-determine the possible cause of the fault and suggest the next steps.
Quick help
Ars Tattoo service specializes in the diagnostics and repair of, among others:
- tattoo machines,
- batteries and Power Packs,
- power supplies,
- foot pedals,
- cables and connections,
- PMU devices,
- other equipment used in tattoo studios.
The possibility and cost of repair depend on the type of device, the fault, and the availability of parts.
The service is paid, and the cost of repair is determined individually after device diagnostics.
Depending on where and when the equipment was purchased, the appropriate course of action may vary.
Product purchased at Ars Tattoo
If the product was purchased at Ars Tattoo and may be subject to the seller's liability for non-conformity of goods with the contract, please use the complaint procedure.
Go to complaints
Manufacturer's warranty
If the device is still under the manufacturer's warranty, we recommend using the warranty procedure first.
Opening the device by our service center may require breaking seals and could result in the loss of the manufacturer's warranty.
If you still wish for us to perform the repair, please contact our service center in advance. In justified cases, we can perform such a repair after you provide consent for opening the device and accept the possibility of voiding the manufacturer's warranty.
Ars Tattoo Service
You can use our paid service primarily when:
- the manufacturer's warranty has already expired,
- the equipment was purchased outside of Ars Tattoo,
- the damage is not covered by the warranty,
- you need diagnostics or a paid repair of the device.
You do not need to have purchased the equipment at Ars Tattoo to use our service.
1. Contact us
The most convenient way to reach us is via WhatsApp. Briefly describe the problem and provide the device manufacturer and model. If possible, attach photos or a video showing the fault.
If you do not use WhatsApp, you can contact us via email.
2. We will make a preliminary assessment of the problem
Based on the information provided, we will try to determine the possible cause of the fault and inform you about the recommended next steps.
Do not send the device before contacting our service center.
3. Submit a service request
If the equipment requires diagnostics or repair, fill out the service request form found on this page.
The form allows us to collect the information needed for efficient device processing once it is received.
If you prefer, you can also send the completed request via email.
4. Send the equipment to our service center
After we have determined the next steps, secure the device properly and send it to the indicated address.
The cost of delivering the equipment to the service center is covered by the customer.
5. Diagnostics and valuation
Upon receiving the device, we will perform diagnostics and determine the scope of work required.
The cost of repair is determined individually. If the repair involves additional costs, we will present them for your approval before starting any work.
6. Repair
Once the terms are accepted, we perform the repair in our own service center.
The equipment is not sent to an external service center or the manufacturer.
7. Return of the device
After the repair is completed, we will notify you and arrange for the return of your equipment.
The device won't start
Possible causes include issues with the power supply, battery, electrical connection, or internal components of the device.
The device stops working or shuts down
If the problem occurs during operation, information about the power source used, voltage, and the situation in which the device shuts down will be helpful.
The device overheats
Increased temperature may be related to the method of operation, device settings, mechanical resistance, or component failure.
The battery drains quickly
Battery runtime depends on factors such as its age, number of charge cycles, usage patterns, and device load. A sudden decrease in runtime may indicate a problem that requires diagnostics.
The power supply unit won't start or is unstable
Before reporting, check the cables, the power socket, and—if possible—try operating the device with other compatible accessories.
Frequently Asked Questions
Yes. Ars Tattoo service center can also accept equipment purchased at another store for diagnostics and repair.
Please contact us in advance. This allows us to make a preliminary assessment of the problem and ensure that the device can be accepted for service.
Yes. The Ars Tattoo service is a paid service. The cost depends on the type of device, the fault, the scope of work, and the necessary parts, and is determined individually.
If the diagnosis reveals that the repair will require additional costs, we will inform you before proceeding with any work that requires your approval.
The cost of delivering the equipment to the service center is borne by the customer.
The lead time depends on the type of device, the nature of the fault, the scope of work required, and the availability of parts.
First, we recommend using the manufacturer's warranty. If performing a repair by us requires opening the device or breaking seals, this may result in the loss of the manufacturer's warranty.
If you would still like to commission our service for the repair, please contact us before sending the device.
Yes, provided that the design of the device, the nature of the damage, and the availability of parts allow for the repair to be carried out.
To speed up the device diagnostics, please describe the problem and how the equipment is used as accurately as possible.
The more information we receive at the beginning, the faster we can assess the potential causes of the fault and the scope of work required.
Problem description
Describe:
- what the fault consists of exactly,
- when the problem first appeared,
- whether it occurs constantly or sporadically,
- in what situations the problem occurs,
- whether the device displays error messages or unusual signals.
Usage information
If applicable to the reported device, specify:
- which power supply or battery the device was used with,
- what voltage was used most frequently,
- whether the machine was used for lining, shading, or filling,
- how often the device was used,
- whether it was regularly cleaned and maintained,
- whether the machine was lubricated and how often.
For wireless devices
Please also state:
- how long the device currently runs on a single charge,
- whether the battery was frequently discharged to total depletion,
- whether there are issues with charging.
Device history
Inform us:
- whether the device has been repaired before,
- whether it has been disassembled before,
- whether any parts have been replaced or modified,
- whether the manufacturer's seals are still intact.
Photos and recordings
If the fault can be shown in a photo or recording, please attach it to your report. In many cases, material illustrating the problem significantly facilitates diagnostics.
Service Form
Please fill out the form as accurately as possible. Information regarding the fault and how the device is used will help us perform a more efficient diagnosis.