Shipping

Standard orders placed on business days by 2:00 PM are shipped the same day.

Orders placed after the cut-off time are shipped on the next business day.

This rule applies to orders paid for via instant payment methods and orders with cash on delivery.

No. We ship orders exclusively on business days.

Orders placed after the cut-off time on the last business day before a weekend or a public holiday are shipped on the next available business day.

For example: an order placed on Friday before the cut-off time will be shipped on Friday. An order placed after the cut-off time will be shipped on Monday, provided that Monday is a business day.

In the case of traditional bank transfer payments, we begin processing the order once the payment has been credited to our account.

We ship the order no later than the next business day after the payment has been credited.

In exceptional circumstances, the order processing time may be longer than standard.

This applies in particular to:

• very large orders,
• orders involving furniture or other products requiring non-standard preparation for transport,
• orders requiring an individual quote or additional arrangements,
• technical failures,
• periods with an exceptionally high volume of orders,
• other sporadic situations preventing order fulfillment within the standard timeframe.

If the fulfillment of your order requires more time, we will inform you as soon as possible and provide an estimated shipping date.

Shipments within Poland are standardly delivered within 1–2 business days from the moment the order is dispatched.

Delivery time may be extended due to reasons beyond Ars Tattoo's control, e.g., during periods of increased shipment volume or in the event of carrier delays.

We have no influence over the exact time of delivery. A phone call from the courier before delivery is also not guaranteed.

When receiving your package, please check the condition of its packaging.

If the package shows visible signs of damage, we recommend checking its contents in the presence of the courier and, if possible, drawing up a damage report.

In the event that the package or its contents are damaged:

• take photos of the outer packaging,
• take photos of the protective materials inside the package,
• take photos of the damaged products,
• if possible, draw up a damage report,
• contact us as soon as possible.

If you were unable to draw up a report at the time of delivery, please contact us as well. We will assist you with the next steps.

Some products, in particular furniture and studio equipment, may require non-standard shipping methods.

For heavy or oversized shipments, delivery may not include bringing the items into the premises or apartment.

If your order requires an individual shipping method due to the weight, dimensions, or type of products, we will inform you of the delivery details.