1. General Provisions

1. These regulations define the terms and conditions of the Ars Tattoo VIP Program, hereinafter referred to as the "VIP Program" or the "Program".
2. The organizer of the VIP Program is the owner of the Ars Tattoo online store, operated at www.arstattoo.pl, hereinafter referred to as the "Organizer" or the "Store".
3. The VIP Program is a discount program aimed at registered customers of the Ars Tattoo store.
4. The purpose of the VIP Program is to reward regular customers by granting them VIP levels, which are associated with specific discounts on subsequent purchases in the store.
5. The VIP Program is not a game of chance, lottery, competition, or mutual bet. Participation in the Program does not depend on chance.
6. The VIP Program does not require consent to receive a newsletter or other marketing information. Marketing consents are voluntary and independent of participation in the VIP Program.
7. The VIP Program regulations are available on the Ars Tattoo store website. The customer may review their content before taking advantage of the Program's benefits.

2. Definitions

For the purposes of these regulations, the following definitions shall apply:

1. Store – the Ars Tattoo online store operated at www.arstattoo.pl.
2. Organizer – the owner of the Ars Tattoo store.
3. Customer – an individual, legal entity, or organizational unit making purchases in the Ars Tattoo store.
4. Customer Account – an individual account created by the customer in the Ars Tattoo store.
5. VIP Program Participant – a customer holding a customer account in the Ars Tattoo store who uses the benefits of the VIP Program in accordance with these regulations.
6. VIP Level – a discount level assigned to the customer based on the total value of their orders.
7. VIP Discount – a discount assigned to a given VIP level.
8. Total Order Value – the sum of the value of the customer's orders included in the VIP Program in accordance with the rules set out in these regulations.
9. B2C Customer – a customer making a purchase as a consumer or an individual not making a purchase as part of business activity.
10. B2B Customer – a customer making a purchase as part of business activity.
11. B2B Customer (VAT-free) – a B2B customer for whom the order has been settled without VAT, in particular as part of transactions applying a 0% VAT rate or the mechanism appropriate for intra-Community transactions.

3. Participation in the VIP Program

1. Participation in the VIP Program is available only to customers holding a customer account in the Ars Tattoo store.
2. Participation in the VIP Program is automatically assigned to the Customer's account in the Store and does not require submitting a separate declaration of joining the Program.
3. A customer with an account in the store automatically enjoys the benefits of the VIP Program in accordance with the rules set out in these regulations.
4. Logging into the customer account is required to use the VIP discount.
5. The VIP discount is assigned to the customer account and cannot be transferred to another account, another person, or another entity.
6. The VIP discount cannot be exchanged for cash, monetary funds, a gift card, or any other benefit.
7. The Organizer may refuse to grant or correct a VIP level in the event of abuse, system error, suspicion of circumventing the Program rules, or using the Program in a manner contrary to its purpose.

4. VIP Levels and Discount Amounts

1. The VIP Program includes 8 discount levels.
2. Each VIP level corresponds to a specific discount on purchases in the Ars Tattoo store.
3. VIP levels and their assigned discounts are shown in the table located on the VIP program page.
4. The Organizer may also present VIP levels in graphic, descriptive, or marketing form, however, the rules indicated in these regulations remain binding.
5. The customer's current VIP level and the amount missing to reach the next level may be visible in the customer panel after logging into the account.

5. Rules for Calculating Order Value

1. The VIP level depends on the total value of the customer's orders.
2. Only paid orders are included in the VIP Program.
3. Placing an order alone does not automatically increase the total value of orders in the VIP Program.
4. The order value calculated for the VIP Program depends on the type of customer: a) for B2B customers buying without VAT, the order value is calculated net; b) for B2B customers buying with VAT, the order value is calculated gross; c) for B2C customers, the order value is calculated gross.
5. The value of purchased products is included in the total order value in the VIP Program, taking into account the rules set out in these regulations.
6. Delivery costs, additional fees, payment costs, gift cards, non-standard services, or other elements indicated by the Organizer on the VIP Program page or in the store regulations may not be included in the total order value.
7. In the case of partially returned, canceled, or corrected orders, only the final value of the products kept by the customer may be included in the VIP Program.
8. The Organizer reserves the right to correct the total order value in the event of a system error, invoice correction, product return, order cancellation, or other circumstance affecting the actual value of the customer's purchases.

6. Updating the VIP Level

1. The VIP level is updated based on the total value of the customer's orders that meet the VIP Program conditions.
2. The VIP level does not update immediately after placing an order.
3. The VIP level is raised 20 days after the requirements for a given threshold are met, provided that the order has been fulfilled, paid for, and received.
4. The 20-day period allows for the status of order fulfillment, payment, receipt, and any returns or corrections to be taken into account.
5. The customer can check their current VIP level after logging into the customer account.
6. The information visible in the customer panel is for informational purposes and may be corrected in the event of a system error, data synchronization delay, product return, or order correction.

7. Returns, Cancellations, and VIP Level Corrections

1. In the event of a product return, the customer's total order value may be reduced by the value of the returned products.
2. If, after returning products, the total order value falls below the threshold of a given VIP level, the customer's VIP level may be lowered.
3. In the event of an order cancellation, its value is not included in the VIP Program.
4. In the event of a partial order return, the Organizer may include in the VIP Program only the value of the products that were not returned.
5. In the event of an order correction, invoice correction, pricing error, or system error, the Organizer may adjust the total order value and the customer's VIP level accordingly.
6. A VIP level correction does not affect the validity of orders already placed with the correctly calculated discount applicable at the time of placing the order, subject to cases of abuse, obvious error, or actions contrary to the regulations.

8. Rules for Using the VIP Discount

1. The VIP discount is calculated after the customer logs into their account.
2. After logging into the customer account, the prices visible in the cart and at checkout automatically decrease in accordance with the customer's current VIP level.
3. The VIP discount does not require entering a discount code unless the Store expressly informs otherwise.
4. The VIP discount is not subject to payment in cash or exchange for any other benefit.
5. The VIP discount is granted only to the customer to whose account the VIP level has been assigned.
6. The Organizer may exclude specific products, categories, brands, sets, outlet products, sale products, products sold below regular price, services, gift cards, or other goods indicated on the product page, in the cart, in the store regulations, or on the VIP Program page from the VIP Program.

9. Combining the VIP Discount with Promotions

1. The VIP discount does not combine with other promotions, discounts, discount codes, price reductions, or special offers, unless the Organizer expressly decides otherwise.
2. If a promotion available without logging in applies to a given product, and the customer has a VIP discount, the higher of the available discounts applies. Example: if a customer has a 5% VIP discount and the product is covered by a 20% promotion, the customer receives a 20% discount. Example: if a customer has a 20% VIP discount and the product is covered by a 10% promotion, the customer receives a 20% discount.
3. If the product is not covered by a promotion, the customer receives the discount resulting from their current VIP level, provided the product is covered by the VIP Program.
4. The Organizer may specify additional rules for combining discounts for selected promotional campaigns, provided that they are clearly indicated in the regulations of a given promotion or in communications regarding the promotion.

10. Exclusions from the VIP Program

1. The Organizer may exclude specific products, product categories, brands, sets, outlet products, sale products, products with a short expiry date, products covered by individual pricing, services, delivery, additional fees, and gift cards from the VIP Program.
2. Exclusions may result in particular from manufacturer commercial terms, limited margin, product nature, individual pricing, or an ongoing promotional campaign.
3. Information about excluding a product from the VIP Program may be provided on the product page, in the cart, in the promotion regulations, in the store regulations, or on the VIP Program page.
4. In case of doubt as to whether a given product is covered by the VIP Program, the information visible in the store at the time of placing the order is decisive.

11. Abuse and Actions Contrary to the Program Rules

1. The customer is obliged to use the VIP Program in accordance with its purpose, the store regulations, and these regulations.
2. Abuse of the VIP Program may be considered, in particular: a) creating multiple accounts to circumvent Program rules; b) transferring the VIP discount to other people or entities; c) placing sham orders to increase the VIP level; d) repeatedly placing and returning orders in a way that indicates an attempt to manipulate the VIP level; e) taking advantage of system errors or obvious pricing errors; f) taking actions contrary to the purpose of the Program.
3. In the event of a confirmed abuse, the Organizer may correct the VIP level, suspend the calculation of the discount, refuse to grant a discount, merge customer accounts, exclude the customer from the Program, or take other actions provided for by the store regulations and applicable law.
4. The Organizer's decision should take into account the nature of the violation, its scale, and its impact on the Program's operation.

12. Complaints Regarding the VIP Program

1. The customer may file a complaint regarding the operation of the VIP Program, in particular regarding the calculation of the VIP level, the discount amount, updating order values, or the visibility of the discount after logging in.
2. Complaints can be submitted electronically to the address: zwroty@arstattoo.pl or in another manner indicated in the store regulations.
3. The complaint should contain data identifying the customer, a description of the problem, and the order number to which the report relates, if the matter refers to a specific order.
4. The Organizer will consider the complaint within 14 days of its receipt, unless applicable law provides for a different deadline.
5. The response to the complaint will be provided to the customer in a manner corresponding to the form of the complaint submission or to the email address assigned to the customer account.
6. The provisions of these regulations do not limit the customer's rights resulting from generally applicable laws, in particular consumer rights and rules regarding product complaints.

13. Personal Data

1. The administrator of the personal data of VIP Program participants is the Organizer.
2. Customers' personal data are processed for the purpose of maintaining the customer account, order fulfillment, calculating the VIP level, presenting the VIP discount, and handling complaints regarding the Program.
3. In particular, data assigned to the customer account, order history, order value, order status, information about returns, and the current VIP level may be used to operate the VIP Program.
4. Participation in the VIP Program does not require consent to receive a newsletter or other commercial information.
5. Detailed information regarding personal data processing, customer rights, and data storage periods can be found in the Ars Tattoo store Privacy Policy.
6. The customer may contact the Organizer regarding personal data matters at: sklep@arstattoo.pl.

14. Changes to the VIP Program

1. The Organizer may change the VIP Program rules for important reasons, in particular in the event of: a) changes in law; b) changes in the store's operation; c) changes to the sales or technical system; d) changes to discount calculation rules; e) changes to thresholds or VIP levels; f) the need to prevent abuse; g) changes in commercial, pricing, or logistical conditions; h) termination or limitation of the Program.
2. Changes to the regulations will be published on the store's website.
3. The Organizer may also inform customers about significant changes to the Program via the customer panel, a notice on the store's website, or an email message, if justified by the nature of the change.
4. Changes to the Program should not infringe on the customer's acquired rights regarding orders placed before the changes entered into force.
5. If a Program change affects the customer's current VIP level, the discount calculation method, or the ability to use the Program, the Organizer will inform them in a clear and understandable manner.

15. Termination of the VIP Program

1. The Organizer may terminate the VIP Program for important reasons, in particular in the event of a change in the sales model, change in the discount system, change in commercial conditions, technical changes, or the inability to continue operating the Program.
2. Information about the termination of the Program will be published on the store's website.
3. The Organizer may specify the date for the Program's end and the rules for using VIP discounts before its termination.
4. Termination of the Program does not affect discounts correctly calculated for orders placed before the Program's end date, subject to cases of abuse, system error, or actions contrary to the regulations.

16. Resignation from Participation in the VIP Program

1. The customer may resign from using the VIP Program by contacting the Store.
2. Resignation from the VIP Program does not necessarily mean the deletion of the customer account, unless the customer submits a separate request regarding the account or personal data.
3. Resignation from the VIP Program does not affect orders placed before its completion.
4. Participation in the VIP Program is not dependent on granting marketing consents. Withdrawing marketing consents or objecting to data processing for direct marketing purposes does not result in the loss of VIP level or removal of the Customer from the VIP Program.

17. Final Provisions

1. In matters not regulated by these regulations, the Ars Tattoo store regulations and generally applicable laws shall apply.
2. The VIP Program regulations do not limit the consumer's rights resulting from applicable law.
3. In case of contradiction between these regulations and the regulations of a specific promotion, the specific terms of that promotion take precedence regarding the rules of that promotion, provided they have been clearly indicated to the customer.
4. The regulations enter into force on 01.08.2026.
5. The current version of the regulations is available on the Ars Tattoo store website.
6. Contact regarding the VIP Program: sklep@arstattoo.pl or +48 609 322 161.